Refund policy

RETURNS:

All sales are final. We do not offer returns at this time.

If there is an error with your shipment, such as if you receive an incorrect or defective product, please notify us within 48 hours of receiving shipment to discuss return and/or refund. 

CANCELLATION:

You have 24 hours from the time of purchase to cancel your order for a full refund.  Cancellations done after the 24 hour period will not be refunded due to the strict nature of CBD payment processing, we cannot allow chargebacks that exceed certain limits, or our payment processing could be suspended.

EXCHANGES:

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you. Please reach out to your sales associate, or info@theflowerdash.com, within 48 hours of receiving shipment.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at info@ gruenecross.com and let us know. We will do everything in our power to resolve the issue immediately!